12bdt Privacy Policy
Your personal information is completely safe with us. Learn how 12bdt protects your privacy.
Introduction and Scope
12bdt is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you about what information 12bdt collects, how that information is used, who it may be shared with, and what steps we take to keep your information secure.
This policy applies to the 12bdt website (https://12bdt.cam), all its associated pages, and its mobile platform. By creating an account on our platform or using our services, you agree to this privacy policy. If you do not agree with this policy, please do not use our services.
Information We Collect
12bdt may collect the following types of information in order to provide safe, fair, and lawful services.
Identity Information
- Full name
- Date of birth and age verification details
- National ID or passport number (for KYC verification)
- Photo or identity verification documents
Contact Information
- Email address
- Residential address
- Professional contact details (where applicable)
Financial Information
- bKash, Nagad, Rocket, or Upay account details
- Bank account details
- Transaction history
- Deposit and withdrawal records
Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
- Activity logs on the platform
Gaming Activity Information
- Play history and betting records
- Bonus and promotion usage details
- Session duration
- Preferred game categories
Communication and Support Information
- Conversations with customer support
- Live chat message history
- Complaint and feedback records
Purpose of Data Use
12bdt uses your information only for the following lawful purposes. Your information is not used for any purpose beyond those listed.
3.1 Service Delivery and Operations
- Assisting with account creation and management
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
- Ensuring gaming services and betting features are available
- Maintaining the security of your account
- Managing VIP and rewards programs
3.2 Identity Verification and Fraud Prevention
- Completing the KYC (Know Your Customer) process
- Preventing money laundering and unlawful activities
- Detecting multiple accounts and bonus abuse
- Protecting minors through age verification
3.3 Communication and Support
- Sending important account-related notifications
- Providing customer support and resolving issues
- Sharing technical updates and security-related information
- Sending promotional offers with your consent
3.4 Responsible Gaming
12bdt prioritises responsible gaming. Your gaming activity data is analysed to identify problematic behaviour and provide the necessary support. To learn more, visit our Responsible Gaming page.
Data Sharing with Third Parties
4.1 Payment Processors
To complete deposits and withdrawals, necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. This sharing is limited strictly to transaction processing.
4.2 Technology and Service Partners
Technology partners required for platform operations, such as game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, etc.), may access limited information to run their services. However, these third parties cannot use your information for any other purpose.
4.3 Legal Obligations
We may be legally required to disclose information pursuant to a valid order from a court, regulatory body, or law enforcement authority. In such cases, information is shared to the minimum extent necessary.
4.4 Business Restructuring
In the event of a company merger, acquisition, or restructuring, user information may be transferred to the new entity. You will be notified in advance in such cases.
Cookies and Tracking Technologies
5.1 What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. 12bdt uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To improve platform performance and user experience.
5.2 Cookie Controls
You can reject or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Security Measures
12bdt applies industry-standard technical and administrative security measures to keep your personal information safe.
SSL Encryption
All data transmissions are secured through SSL/TLS encryption.
Firewall Protection
Advanced firewall and intrusion detection systems are active.
Access Controls
Only authorised staff can access your personal information.
Data Retention Period
7.1 Active Accounts
All necessary information is retained for as long as your account remains active. This is essential for service delivery, security, and legal compliance.
7.2 Closed Accounts
In accordance with financial regulations and anti-money laundering rules, financial transaction records must be retained for a defined period even after an account is closed. After that period, the data is securely deleted.
7.3 Voluntary Data Deletion Requests
You may request deletion of your personal information. However, some information may not be immediately deletable due to legal or regulatory obligations. To make such a request, contact us at [email protected].
Your Data Rights
Every 12bdt user holds the following rights regarding their personal information.
Right to Access
You can find out at any time what information we hold about you.
Right to Rectification
You can request correction of any inaccurate or outdated information.
Right to Erasure
Subject to certain conditions, you can request deletion of your information.
Right to Restrict Processing
In specific circumstances, you can ask that processing of your information be restricted.
Right to Opt Out of Marketing Communications
You can request to stop receiving promotional emails and messages at any time.
Right to Data Portability
You can request that your information be provided in a structured, readable format.
Minor Protection Policy
12bdt strictly provides services only to users aged 21 and above. We do not intentionally collect any personal information from minors.
If we become aware that a minor has created an account or provided information on our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please inform us at [email protected].
Policy Changes and Updates
12bdt reserves the right to modify or update this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the platform.
Continued use of our platform after any update will be considered acceptance of the new policy. We therefore encourage you to check this page regularly. The date of the most recent update will always be shown at the top of the page.
Have a Privacy Question?
If you have any questions or concerns about 12bdt's privacy policy, our 24/7 support team is always ready to help.
Email: [email protected]